About the role:

Take responsibility for supervising the IT helpdesk function by providing technical and network problem resolution to end users.  Be comfortable working in a busy environment with a varied user community. Support business users by providing first line technical support, ensuring all administration processes and procedures are best practice.

Key Responsibilities:

• Manage user accounts, including install, test and configure workstations and software, manage active directory and allocate security permissions
• Provide technical assistance and support, troubleshoot and resolve related hardware, software, and system problems and provide workarounds and/or solutions in a timely manner
• Take ownership of user problems, respond quickly and effectively, and follow up the status of problems by monitoring and tracking requests received through the helpdesk. 
• Identifying, supporting and driving opportunities for continuous improvement

About you:

Our ideal candidate is a confident user of various devices and excels in problem solving and troubleshooting solutions to end users.  You will be an approachable individual, dedicated to providing friendly service support.

Additionally, you will have

• 5+ years’ or proven technical experience in supporting various Windows versions and Microsoft applications
• Proven experience supervising a small IT support team
• Experience with diagnosing, resolving or escalating service desk requests
• A high level of proficiency in the Microsoft stack, including (but not limited to) O365 tenancy, Intune, AD, AAD/Entra ID, Office suite

MainPower requires all successful applicants to complete a pre-employment drug test.

To apply for this position, you must have New Zealand residency or a valid New Zealand work visa.

What’s in it for you:

We value and support all our employees by offering a ‘family feel’ culture and community focused environment.  We work in a purpose-built modern office and offer our staff free parking on site.  In addition to our wellbeing programmes our teams can access:

• Nine-Day Fortnight Option
• Subsidised Health Insurance
• Subsidised Gym Membership
• Professional Development
• Recognition Programmes

Why work for us:

Our people are critical in ensuring that we deliver on our vision. At MainPower, we deliver value by providing a safe, secure, and reliable electricity distribution network for our local community. We are committed to developing a strong workplace culture where people are supported, empowered, and provided the tools required to deliver in their roles.  Our values reflect how we interact with each other, our community, and our customers.

How to apply:

We assess applications as they are received so click” Apply” to submit your application today.

If applying through Seek please visit our careers site to download a full position description and click here.

MainPower welcomes people from all backgrounds and walks of life. We are proud to have a diverse and inclusive environment and are committed to providing equal opportunities for all our people.